At Kiddie Country, we are committed to offering products of quality and reliability. All purchases are covered by consumer guarantees under the Australian Consumer Law (ACL). These guarantees apply in addition to any manufacturer’s warranty and ensur

At Kiddie Country, we are committed to offering products of quality and reliability. All purchases are covered by consumer guarantees under the Australian Consumer Law (ACL).These guarantees apply in addition to any manufacturer&#x2019;s warranty and ensure your items are of acceptable quality, safe, and fit for purpose.If you believe your product has a warranty-related issue, please submit a claim via our Warranty Claim Form so our team can assist you efficiently:&#x1F449; <a data-fr-linked="true" href="https://www.kiddiecountry.com.au/pages/warranty-form" id="isPasted">https://www.kiddiecountry.com.au/pages/warranty-form</a>Once your claim has been submitted, our team will review the details and advise on the next steps. This may include an inspection, repair, replacement, or refund, in line with ACL requirements.If you require assistance at any stage, our customer support team is always available to help.

Warranty & Care

At Kiddie Country, your rights are protected under the Australian Consumer Law (ACL).These rights apply in addition to any manufacturer or extended warranties and cannot be excluded. If a product you purchase has a major failure that cannot be repair

At Kiddie Country, your rights are protected under the Australian Consumer Law (ACL). These rights apply in addition to any manufacturer or extended warranties and cannot be excluded.&#xA0;If a product you purchase has a major failure that cannot be repaired or replaced, you are entitled to choose between:<ul data-pf-type="List2"><li data-pf-type="List2.Item2">A refund,</li><li data-pf-type="List2.Item2">An exchange for a similar item,&#xA0;</li><li data-pf-type="List2.Item2">Keeping the product and receiving compensation for any reduction in value.</li></ul>Where a product fault is confirmed to be a manufacturer&#x2019;s defect, you will be entitled to a repair, replacement, or refund in line with ACL guidelines and the manufacturer&#x2019;s warranty terms. Conditions of Claim: To process a claim, the following conditions must be met: <ul data-pf-type="List2"><li data-pf-type="List2.Item2">A valid proof of purchase (Kiddie Country receipt) must be provided.</li></ul>When Claims May Be Refused: Your claim may be declined if:<ul data-pf-type="List2"><li data-pf-type="List2.Item2">The product is outside the warranty period.</li><li data-pf-type="List2.Item2">No fault is found after assessment by Kiddie Country or the supplier.</li><li data-pf-type="List2.Item2">The fault is caused by misuse, accidental damage, abnormal use, neglect, or unauthorised repairs/modifications.</li><li data-pf-type="List2.Item2">The issue relates to normal wear and tear (e.g., scratches, fading, fabric discolouration, tyre wear).</li><li data-pf-type="List2.Item2">The problem is due to incorrect storage, cleaning, or maintenance.</li><li data-pf-type="List2.Item2">The product is lost, stolen, or submitted without proof of purchase.</li><li data-pf-type="List2.Item2">The issue relates to consumable parts or accessories (e.g., batteries, inner tubes, rain covers, fabrics), unless deemed faulty at the time of purchase.</li><li data-pf-type="List2.Item2">Additional exclusions apply as specified in the manufacturer&#x2019;s warranty.</li></ul>Returning Products:<ul data-pf-type="List2"><li data-pf-type="List2.Item2">If your product is found to have a fault covered by the ACL or manufacturer&#x2019;s warranty, Kiddie Country will cover reasonable return costs. Where no fault is found, return costs may be the responsibility of the customer.</li></ul>Manufacturer Warranties: Most of our products are covered by a manufacturer warranty in addition to your rights under the Australian Consumer Law (ACL). These warranties begin from the invoice date (not the first use) and vary depending on the brand and product. Please refer to the individual product warranty details for specific coverage and conditions.We&#x2019;re committed to making the claims process as smooth as possible and will work with you and the supplier to resolve your claim quickly and fairly.Submitting a Claim: If you would like to submit a warranty or consumer guarantee claim, please <a href="https://www.babylittleplanet.com.au/pages/warranty" target="_blank">click here</a><a data-start="348" data-end="363" rel="noopener" href="https://www.babylittleplanet.com.au/pages/warranty">&#xA0;</a>to complete our claim form..

Consumer Guarantee

Kiddie Country

79-83 Union Street Armadale VIC 3143

Email: enquiries@kiddiecountry.com.au

Phone: (03) 9509 4041

Monday–Friday: 10:00 AM – 5:30 PM.

Saturday–Sunday: 10:00 AM – 5:00 PM.

Visit us in-store or online — proudly supporting Australian families at Kiddie Country since 1973.

Warranty & Consumer Guarantees

Warranty & Care

Consumer Guarantee