In addition to your rights under the Australian Consumer Law (ACL), if you would like to return an item because you have simply changed your mind, Kiddie Country will offer you a store credit (not a refund) or exchange - simply contact us within 14 days of your order date.To be eligible for a return, your item must be unworn or unused, remain in its original condition with all tags attached and in its original packaging. You&apos;ll also need the receipt or proof of purchase.This is provided that the item:<ul><li>&#xFEFF;Is returned with a proof of purchase (receipt)</li><li>&#xFEFF;Is unused, in its original packaging as well as containing the instruction manuals and any accessories.</li></ul>Excluded change of mind items:<ul><li>&#xFEFF;&#xFEFF;Clearance or discontinued items</li><li>&#xFEFF;&#xFEFF;Car seats and their accessories</li><li>&#xFEFF;&#xFEFF;Furniture (pre-approval is required)</li><li>&#xFEFF;&#xFEFF;Mattresses (if plastic covering is broken or removed)</li><li>&#xFEFF;&#xFEFF;Some hygiene products are unable to be returned unless they are faulty</li></ul>Note: Please be advised that no refunds or exchanges will be given for display stock, floor stock, or clearance items, unless the product is proven to be faulty. This information would have been disclosed to the customer at the time of purchase.

Returns & Exchanges

At Kiddie Country, we want you to shop with confidence. If you need to return or exchange an item, please review our Returns Policy and follow the simple steps below. 1️⃣ Submit a return requestComplete the return form with your order details and rea

<h3 data-start="145" data-end="168" id="isPasted">Returns &amp; Exchanges</h3>At Kiddie Country, we want you to shop with confidence.If you need to return or exchange an item, please review our Returns Policy and follow the simple steps below.1&#xFE0F;&#x20E3; Submit a return request Complete the return form with your order details and reason for return.<a data-fr-linked="true" href="https://www.kiddiecountry.com.au/pages/product-return-request" id="isPasted">https://www.kiddiecountry.com.au/pages/product-return-request</a>2&#xFE0F;&#x20E3; Receive return approval Once approved, we&#x2019;ll email you a return shipping quote. You can return the item via Australia Post or use your own courier.3&#xFE0F;&#x20E3; Send your item back Carefully pack the item and include your order number or our email confirmation. Drop it off at the nearest location.4&#xFE0F;&#x20E3; Refund or exchange processed Once your return is received and checked, we&#x2019;ll process your refund or exchange. Please allow up to 10 business days, and you&#x2019;ll be notified by email once finalised.Returns sent without prior approval will not be accepted.

How to Return an Item?

Kiddie Country

79-83 Union Street Armadale VIC 3143

Email: enquiries@kiddiecountry.com.au

Phone: (03) 9509 4041

Monday–Friday: 10:00 AM – 5:30 PM.

Saturday–Sunday: 10:00 AM – 5:00 PM.

Visit us in-store or online — proudly supporting Australian families at Kiddie Country since 1973.

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